Hospitality – phase 1

1. Introduction

This Cookie Policy explains how Les Palétuviers (“we,” “our,” or “us”) uses cookies and similar tracking technologies on its website. It describes what cookies are, which types we use, and how you can manage your preferences.

By continuing to browse our website, you agree to the use of cookies in accordance with this policy, unless you disable them via your browser or cookie settings.

2. What are cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve user experience, and provide analytical and marketing insights.

Cookies can be:

• Session cookies: deleted when you close your browser
• Persistent cookies: stored for a defined period
• First-party cookies: set by our website
• Third-party cookies: set by external services we use

3. Types of cookies we use

We use the following categories of cookies:

1. Necessary Cookies: Essential for the functioning of the website.
2. Performance Cookies: Collect information about how visitors use our website.
3. Functional Cookies: Remember user preferences to provide a personalized experience.
4. Advertising and Targeting Cookies: Used to deliver relevant ads based on your browsing behavior.

4. Why we use cookies

We use cookies to:

• Ensure the website functions correctly
• Improve performance and usability
• Understand how users interact with our site
• Optimise marketing campaigns
• Deliver relevant content and advertisements

5. Third-party cookies

Some cookies are set by third-party services integrated into our website, including:

• Google LLC (Google Analytics, Google Ads)
• Meta Platforms Inc. (Facebook Pixel)

These third parties may process your data according to their own privacy policies.

We recommend reviewing their policies for more information.

6. Your consent

When you first visit our website, you are presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

You may withdraw or modify your consent at any time.

7. How to manage or disable cookies

You can control or delete cookies at any time through your browser settings.

Most browsers allow you to:

• Block cookies entirely
• Delete existing cookies
• Set preferences for specific websites

Please note that disabling certain cookies may affect website functionality.

8. Data retention

Cookies remain on your device for different periods depending on their type. Some expire at the end of your session, while others remain for up to 12–24 months unless manually deleted.

9. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on this page.

10. Contact

If you have any questions about our use of cookies, you can contact us:

• Email: info@lespaletuviers.mu
• Phone: (+230) 262 7363
• Address: Anse La Raie, Mauritius

Introduction

At Les Palétuviers, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services, in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Contact Information

Information you voluntarily provide via forms or direct communication, such as:

• Name
• Email address
• Phone number
• Any additional information submitted in your request

1.2 Usage Data

Information collected automatically when you browse our website, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Interactions with website features

This data is collected through cookies and similar tracking technologies, including tools such as Google Analytics and Meta (Facebook) Pixel.

1.3 Marketing Data

Information related to your preferences and interactions with our marketing content, including:

• Interests and engagement with advertisements
• Campaign performance and response data

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide our services: Responding to inquiries, processing requests, and managing communications
• To improve our website: Analysing usage data to enhance performance, usability, and user experience
• For marketing purposes: Delivering relevant content, personalised advertising, and measuring campaign effectiveness
• To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests

3. Sharing of Your Information

We do not sell your personal data.

However, we may share your information with:

3.1 Service Providers

Trusted third-party providers who assist us in operating our website and marketing activities, such as:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel

These providers process data on our behalf in accordance with their own privacy policies.

3.2 Legal Authorities

Where required by law or when necessary to protect our legal rights, safety, or property.

4. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to certain processing activities, including profiling and marketing

5. How to Exercise Your Rights

You may exercise your rights by contacting us:

• Email: info@lespaletuviers.mu
• Phone: (+230) 262 7363
• Address: Head Office, Les Palétuviers, Anse La Raie, Mauritius

We may request verification of your identity before processing your request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review it regularly.